Imagine a town fighting for years to bring back a vital service, only to have it return in the most ironic way possible—inside the very building that once housed a bank. That's exactly what happened in Westbury, Wiltshire, where a permanent banking hub has finally opened its doors after a tireless community campaign. But here's where it gets intriguing: the hub now operates from a former Barclays bank branch that closed in 2019, sparking both relief and a touch of irony among locals.
This isn't just any victory—it's the third banking hub to open in the county, joining similar facilities in Calne and Royal Wootton Bassett. 'It's brilliant news,' declared Westbury's mayor, Jane Russ. 'But the irony isn’t lost on us that the banking hub is moving into a building that was once a bank.' Russ also highlighted the community's relentless efforts, noting, 'The return of a banking hub and a post office are two things we’ve worked doggedly on.'
So, what exactly does a banking hub offer? Think of it as a one-stop shop for essential financial services. Operated by the Post Office, these hubs provide counter services where customers can conduct cash transactions, ask questions, and receive advice—a lifeline for residents and businesses alike. And this is the part most people miss: in an era where digital banking dominates, these hubs ensure that those who rely on cash and face-to-face interactions aren’t left behind.
Westbury's new hub came to life thanks to a recommendation from LINK, the UK's ATM network, following a community request and tireless campaigning by residents, Westbury Town Council, and former mayor Sheila Kimmins. 'This hub will ensure crucial access to cash and face-to-face banking services for everyone in the community,' said Gareth Oakley, CEO of Cash Access UK, the organization running the facility.
During the refurbishment of the permanent location, a temporary hub was set up at the Laverton building in Westbury. But here’s the game-changer: the permanent hub is strategically located on High Street, complementing the town’s rotunda project—a plan to transform a space near the library into a vibrant event hub. 'The temporary hub was a bit out of the way, up a hill, which made it less accessible for some,' explained Russ. 'I’m thrilled this new hub is right where it needs to be.'
Russ also hinted at a broader transformation: 'By the time the rotunda project is complete, the entire feel of Westbury’s high street will shift. If a town looks loved, it will be.' The official opening is set for 9 January at 11:00 GMT, with campaigner Val Jarvis—who spearheaded a petition to reinstate banking services—cutting the ribbon. It’s a moment of celebration, but also a reminder of the power of community action.
But here’s the controversial question: In an age of digital banking, are physical hubs like this still necessary? Or are they a relic of the past? Let us know your thoughts in the comments. And while you’re at it, tell us which stories we should cover in Wiltshire. Follow BBC Wiltshire on Facebook, X, and Instagram, or send your story ideas via email or WhatsApp on 0800 313 4630. Your voice matters—let’s keep the conversation going!
